FAQ

When will you ship my order?

Most of our jewelry is made to order and will ship out within 2 weeks. 

Some pieces are in stock. These will ship out in 1 to 3 business days. You find the in-stock pieces here. 

Jewelry with gemstones and engraving may have longer lead times. Check the product descriptions for details. 

We can often accommodate shorter lead times. Send us an email at [email protected] 


How much is shipping?

The shipping is €4. Free worldwide shipping over €100.


Do I need to pay customs or tax?

We ship from Sweden. If you live in the EU you do not have to pay customs, and we will pay the VAT to your country.

If you live outside of the EU you do not have to pay VAT or tax on our site, but you might have to pay customs and taxes when the order arrives at your border. 


How do I return my order?

You can return your order within 30 days for full reimbursement. Contact us here and we will help you with your return.

We do not accept returns on jewelry with engravings och letters or custom-made items. 

Read our full return policy here.


What ring size do I need?

Read more here, or buy a ring sizer here.


My MNOP jewelry broke. What can I do?

At MNOP we have a 2-year warranty. We will repair your jewelry for free once within 2 years. If you have had it for more than two years, or pieces are missing, we can repair it for a fee. We only repair MNOP jewelry.


I'm allergic to nickel. Can I use jewelry made from recycled silver?

We have two different suppliers for recycled silver. Silver from one of the suppliers extremely rarely gives people with allergies a reaction. We use this supplier the most. From our other supplier, people with allergies have reactions sometimes so we do not recommend upgrading to the better supplier. Contact us here and we will help you. 

All our silver is Sterling Silver and is completely safe to use if you don't have allergies. They are all under the EU's strict regulations concerning nickel, cadmium, lead, and other heavy metals. 


Did you not get the answer to your question?

Contact us here.